FAQ & Policy

Frequently asked questions
Do you ship outside of Canada and US?

Yes! We ship internationally, shipping prices will differ per country.
Are any purchases final sale?

Yes, Sales are final. However, certain condition might be taken in consideration. Please contact our support and we can discuss a solution to the problem! You can reach us at support@connekart.shop.
When will I get my order?

Generally orders are shipped out within 7 to 14 business days and it will take around a day or two for the tracking code to be available.

Orders within Canada and US will usually take 3 to 7 business days after being shipped out.

Orders outside of Canada and US will usually take 2 to 4 business weeks after being send out.
My order arrived damaged or was missing something! What should I do?

Send us an email detailing your complaint and please include your order number and pictures of the affected goods. You can reach us at support@connekart.shop.
Are there any customs or tariffs fee?

Taxes and Duties are not included. All international orders, please note that you'll be responsible for any customs/VAT/Tariff fees that may occur.

For Canada and US customers, currently there will not be any additional fees on your orders. However, it is subject to change for US customers depending on the situation, we will be notifying you if there will be changes on additional fees.

Deals
What are your current deals?

Buy 2 prints and get 1 more additional print for FREE!

Simply put your 3rd print on the shopping cart and the discount will be applied automatically during your checkout!
Can I use multiple deals?

Yes, if you buy 4 prints, you will get 2 more additional prints for free!